By Angela Garfinkel, President
Truth: Using a local phone number for outbound Caller ID does increase your outbound telemarketing answer rates. In fact, just this week, a major telecom carrier just told us that when one of their vendors began using local Caller ID phone numbers from Quality Voice & Data, their sales per hour (SPH) increased by 30%! They attribute that increase to a major increase in the number of customers that answer the phone when called. Continue reading
Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results than Nathan.
There is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the list. It’s a helpless feeling to see your team of agents doing everything in their power to be successful and due to circumstances out of their control they can’t get anyone on the phone to talk to. Seeing the dialer going through the dreaded Spin Cycle, churning through the list and failing to find contacts makes call center managers sick to their stomachs. Also, lead lists are valuable and despite what many think, there isn’t typically an unending supply of appropriate prospects to call. How nice would it be to get your lists another 15-20% penetrated before you started to see diminishing contacts per hour?
By Angela Garfinkel, Principal of Quality Voice & Data
On August 1, the Federal Trade Commission (FTC) issued a press release stating it would begin using consumer compliants to ramp-up its efforts in stamping out illegal robocalls. According to the FTC, unwanted and illegal robocalls are a persistent problem for consumers, providers, and the FTC, with over 1.9 million consumer complaints filed in the first five months of 2017.
Quality Voice & Data (QVD) offers Local Caller ID Numbers and Caller ID Management solutions to telemarketers, debt collectors, market researchers and virtually every type of business that places outbound calls in large scale. To ensure absolute compliance with all regulations, QVD works closely with MacMurray & Shuster to monitor actions and developments from the FTC, the Federal Communications Commission (FCC) and the various state regulatory and legislative bodies that could impact our Caller ID customers. Continue reading