Tag Archives: Outbound Telemarketing Technology Solutions

Caught in the Cross-Fire: Contact Rates Continue to Decline

By Dean Garfinkel, President

Local caller IDRecent initiatives launched by the FCC, intended to combat robo-calls, are accidentally blocking legitimate calls from companies innocently trying to reach their customers.

“Clients have seen a 30% drop since last summer on outbound campaigns.”– Dean Garfinkel, Quality Voice & Data, Inc., President

Continue reading

Text Messaging for Contact Centers and Call Centers: The New Frontier

By Dean Garfinkel, President

If you haven’t heard about it already, you will soon.

Texting Tool for Call CentersIt’s the next big thing in the world of contact centers and when it comes to customer service today, it’s really the only thing standing between ‘good’ and ‘great’.

It’s called conversational text messaging built for the contact center; and fortunately for you, we’ve already outlined everything you need to know.

“Text messaging for contact centers and call centers makes it possible:
you can meet business objectives [increased volume],
while also catering to customer needs [of immediacy].” Continue reading

No Caller ID Name or Wrong Name is Bad

By Angela Garfinkel

No Caller ID is like a blank Business-CardYou would never consider handing out a business card with only your phone number and no name on it. You also would never hand out a business card with the wrong name on it. So why do you allow your outbound telemarketing calls to be placed without ensuring that the Caller ID Name is also being populated (and populated correctly)?

Continue reading

Is Your Dialer Displaying a Local Caller ID Number?

Local Caller ID decreases blocked callsThis is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results better than Nathan.

Do you know what caller id number your dialer is displaying for each of your telemarketing campaigns? Are you confident that you have the appropriate Local Caller ID Numbers in place that will allow you to get a 30% increase in answer rates? The answer might be yes, and if so that is great. Continue reading

Our Local Caller ID Helps Ensure Compliance

Local Caller ID, Compliance and  policy words on a computer screenBy Rich Hamilton, Director of Marketing & Product Development

Outbound Telemarketing is not for the feint of heart. There are so many aspects to consider when setting up a campaign, from script creation to dialer setup and configuration. The most complex and arguably the most important piece is compliance with telemarketing laws and regulations.

There are a myriad of state and federal regulations that address Caller ID with regard to outbound telemarketing calls. The rules fall into 3 primary buckets. Continue reading

Using Local Caller ID Increases List Penetration Rates

Note from the QVD team: This is a guest post by Nathan Teahon, Vice President of Quality Contact Solutions (QCS). Nathan and his team of outbound telemarketing managers run thousands of outbound telemarketing hours on a daily basis, both B2B and B2C. No one understands outbound telemarketing and how to get the best results than Nathan.

Local Caller ID increases productivityThere is nothing more frustrating than when you have an outbound telemarketing campaign rolling along with strong performance, and then have it drop like a rock halfway through the list. It’s a helpless feeling to see your team of agents doing everything in their power to be successful and due to circumstances out of their control they can’t get anyone on the phone to talk to. Seeing the dialer going through the dreaded Spin Cycle, churning through the list and failing to find contacts makes call center managers sick to their stomachs. Also, lead lists are valuable and despite what many think, there isn’t typically an unending supply of appropriate prospects to call. How nice would it be to get your lists another 15-20% penetrated before you started to see diminishing contacts per hour?

Continue reading

Top 6 Best Practices When Texting in Business

By Rich Hamilton, Director of Marketing & Product Development

Landline Texting for business with hands holding a smart phone with chat bubblesFirst, here is a little background. Businesses are increasingly using texting to communicate with current customer and prospects. One of the primary ways that businesses send and receive text messages is by enabling their landline to send and receive text messages. In short it’s called landline texting for business. Yes, you can text to landline!

With the surge of increased usage in using landline texting for business purposes, it is important to know how to most effectively use texting for a business. Here are my top 6 best practices and a few other tips when utilizing texting for business. Continue reading

Avoid the FTC Blacklist With Proper Caller ID Management

By Angela Garfinkel, Principal of Quality Voice & Data

Caller ID Management On August 1, the Federal Trade Commission (FTC) issued a press release stating it would begin using consumer compliants to ramp-up its efforts in stamping out illegal robocalls. According to the FTC, unwanted and illegal robocalls are a persistent problem for consumers, providers, and the FTC, with over 1.9 million consumer complaints filed in the first five months of 2017.

Quality Voice & Data (QVD) offers Local Caller ID Numbers and Caller ID Management solutions to telemarketers, debt collectors, market researchers and virtually every type of business that places outbound calls in large scale. To ensure absolute compliance with all regulations, QVD works closely with MacMurray & Shuster to monitor actions and developments from the FTC, the Federal Communications Commission (FCC) and the various state regulatory and legislative bodies that could impact our Caller ID customers. Continue reading

Why Use Texting in Your Telemarketing Services Campaign

By Rich Hamilton, Director of Marketing & Product Development

Call Center SMS male and female operator with headset working at call centerIn the beginning, there were phone calls. Then there were call centers to handle those phone calls. More recently, businesses found that customers and prospects prefer to communicate with businesses through different channels, other than a phone call. Call centers now became contact centers and the single channel strategy was replaced by multichannel. First came email, followed by chat, social media and more recently, video calls. So what is missing with this strategy? Texting.

According to the CITA, over 6 billion text are sent every day and Americans text twice as much as they call, on average. Continue reading