Aurora, Nebraska, USA – April 28, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, President of Quality Voice & Data (QVD), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida earlier this month. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.
PACE is a non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, including contact centers, email, chat, social media, web and text. Their global membership allows members to view and connect with what is happening worldwide regarding customer engagement strategies. PACE holds an Annual Summit as well as National Convention & Expo to provide tools and networking opportunities for professionals in the Customer Engagement industry.
“Mr. Garfinkel’s outstanding, leadership as Treasurer of the National Board of Directors, as well as his leadership in the Customer Engagement industry and dedication to making PACE a strong leader in the industry made him the ideal candidate for this award,” according to Chris Haerich, Senior Vice President of PACE.
Mr. Garfinkel is a well-known expert within the telecommunications and teleservices industries, and has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, WIFI and Wireless, Caller ID and Do Not Call compliance, and specializes in value-added solution development. He is the inventor of TeleBlock®, a patented call routing system, which is a national telecom standard sold by telecom giants like AT&T, Verizon, Century Link and Windstream. He is the President of QVD, a leader in technology solutions for call centers.
QVD was well-represented at this year’s PACE convention. Kelsey Olsen, Director of Enhanced Telecom Services, was nominated for the Customer Count Customer Engagement Professional (CEP) Award.
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About Quality Voice and Data
As the largest provider of local caller ID, Quality Voice & Data (QVD) can help you increase your answer and conversion rates up to 30%. QVD can also help your campaign gain trust by presenting your brand in Caller ID displays. Deepen list penetration, increase the number of contacts made per hour, and boost your sales with our nationally recognized technical solutions experts. All of our products comply with FTC & FCC and Truth in Caller ID Act to ensure quality customer engagement.