April 7, 2017 (Aurora, NE) The Quality Voice & Data team were the recipients of two awards during the Professional Association for Customer Engagement (PACE) convention and expo in Tampa, FL April 2-5, 2017. Dean Garfinkel was presented with the Distinguished Service Award in recognition of his leadership as the PACE National Board of Directors Treasurer for the past three years. In presenting the award, PACE Chairman, Stuart Discount noted that Dean was instrumental in leading the organization through tremendous change.
Kelsey Olsen, Director of Enhanced Telecom Services for Quality Voice & Data, accepted the Technovation Award from PACE for the TextDesk solution. The Technovation Award recognizes innovation in the contact center ecosystem. TextDesk is a web application that allows a group of call center frontline agent users (SMS’rs) to concurrently handle multiple text conversations. In addition, concurrently a full suite of HTML APIs allows for easy to enable dialer script commands that can use variable data to send text messages with one click of the mouse. Reporting can be run, downloaded or called by an API allowing for real-time loading into center dashboards and client reports.
“Today’s leading edge contact centers are seeking ways to engage with their customers utilizing TEXT. Consumer behavior has changed over time. There was a time when the phone was the easiest way to get something done. Then the next generation of consumer behavior was to send an email and call if it’s urgent. Recently we see more consumers using email and then texting when it’s urgent. Millennials prefer a text back instead of a call back”, stated Dean Garfinkel.
About Quality Voice & Data
Quality Voice & Data offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Services include LocalCallerid.com and Caller Name Display management, SMS Text messaging and advanced IVR solutions.
Standalone Non-ATDS Telephone Ensures Compliance with the Telephone Consumer Protection Act (TCPA)
AURORA, NE – (September 13, 2016) – Quality Voice & Data, Inc. (QVD) has launched a standalone non-ATDS “Compliance Phone”. The Compliance PhoneTM was designed to ensure compliance with the Telephone Consumer Protection Act (TCPA) rules for placing calls to wireless phone numbers. Specifically, sellers do not need prior express written consent (PEWC) to call their customers, former customers, or even prospects when using this phone device. The Compliance Phone is being introduced to the mass market during the Professional Association for Customer Engagement TCPA Summit, September 18-20, 2016 at the W hotel in Washington DC. Continue reading →
Aurora, Nebraska, USA – April 28, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, President of Quality Voice & Data (QVD), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida earlier this month. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.
PACE is a non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, including contact centers, email, chat, social media, web and text. Their global membership allows members to view and connect with what is happening worldwide regarding customer engagement strategies. PACE holds an Annual Summit as well as National Convention & Expo to provide tools and networking opportunities for professionals in the Customer Engagement industry. Continue reading →
Join the Quality Voice & Data team at the 2015 PACE Annual Convention and Expo that will be held April 19th – 22nd at the Atlanta Marriott Marquis in Atlanta, GA. Come speak with Dean Garfinkel, President of Quality Voice & Data and learn about the exciting new products QVD has to offer!
PACE has assembled an impressive line-up of speakers for the Convention that coincides with their theme “Creating an Effortless Customer Experience”. Executives and thought leaders – from companies like Zappos and CEB – who are shaping and innovating the world of customer engagement will not only lead informative sessions, but will also be available in person throughout the convention. PACE is the only association that brings this kind of leadership directly to you!
Visit www.paceassociation.com to view the Convention Brochure and see the complete line-up of sessions, speakers and networking opportunities as well as to register for the 2015 PACE Convention and Expo!
Are you going to the 2015 PACE Annual Convention and Expo? Call Kelsey at 516-656-5122 to let us know, we’d love to catch up with you!
Quality Voice & Data, Inc. is pleased to announce the appointment of veteran employee Kelsey Olsen to the position of Director of Enhanced Telecom Services. Kelsey will be responsible for the company’s telecom service offerings under the Quality Voice & Data brand as well as the company’s telecom infrastructure.
“We have a made a significant investment in our telecom infrastructure that included the installation of a feature rich Class 5 switch that will augment our existing Class 4 switch and network. In addition the company has increased its underlying carrier network to include over 6 major diverse and redundant routes that include over 100,000 telephone numbers. Operating a contact center in today’s environment requires the ability to deliver new application that go far beyond the ability to make and receive telephone calls. Enhanced Routing, SMS TXT, IVR, Automated DNC Collection systems, Click to Call and Enhanced Local Caller ID services are some of these new drivers” explains Dean Garfinkel, Principle. “This installation is phase two following last year’s deployment of a best in class cloud-based Noble Systems dialer and the company’s PCI Level 1 certification. The integration of these two environments gives us the ability to deliver contact center programs that maximizes every client contact” explains Garfinkel, Principal. Continue reading →
Aurora, NE – (November 15, 2012) – Dean Garfinkel, President of Quality Voice & Data (QVD), is pleased to welcome Rich Hamilton as it’s Director of Implementation and Team Improvement Leader. This newly created position is an essential component of QVD’s growth strategy. “We have experienced significant growth in 2012 which led us to evaluate where we needed additional human capital. Rich’s past experiences and his out of the box thinking will help us embrace new technologies, techniques and processes that will enable all of s to be more effective for our customers, both new and existing” remarked Dean Garfinkel at a recent QVD team leader meeting.
Mr.Hamilton will oversee the implemenation of all new programs as well as managing the continuous improvement process of existing programs. In addition he will be responsible for overseeing all training and employee development efforts. One of our core principles is a commitment to enhanced training for all of our employees, at every level within our organization. Rich comes to QVD with more than 8 years of experience working in and managing a variety of mid to large call centers. His career began as so many in our industry, as a call center agent. After finishing his degree, Rich was drawn back to the contact center industry and worked his way up through several different positions. Through Rich’s creativity and ability to lead, time and time again, he has successfully managed the implementation of various new technologies, processes, procedures and projects. Rich has successfully integrated social media into the contact center, reducing FTE’s, producing real ROI for clients. Rich has a B.S. in Business Management with an emphasis in Marketing.
Aurora, Nebraska – Quality Voice & Data’ President, Dean Garfinkel has been selected to serve as Treasurer of the American Teleservices Association (ATA). In his new capacity as an Officer and Treasurer of the association Dean will continue to serve the membership promoting the channel. As an eight year veteran of the National Board of Directors he has been instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry in addition to many other board initiatives.
Well-known within the telecommunications and teleservices industries, Dean has more than 30 years experience in a wide-range of technologies, including TDM, SS7, IP, SIP, WIFI and Wireless, and specializes in value-added solution development. Garfinkel invented TeleBlock®, a patented call routing system, which has become a national telecom standard and is sold by telecom carriers including AT&T, Verizon, Qwest and PaeTec. He is a leading expert on telecommunications, CallerID and Do Not Call compliance, and is a regular speaker within the industry circuit.
About the American Teleservices Association:
The ATA is the only non-profit organization dedicated to the advancement of companies that utilize call centers as an integral channel of operations. Founded in 1983, ATA represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide. For more information at the ATA, please visit ataconnect.org.