Author Archives: Rich Hamilton

Local Presence

Using targeted area codes to create a local presence can give your company the competitive edge.  Our service is designed to ensure proper caller ID delivery with name display for contact centers.

Take control of what appears on your outbound caller ID. Customize your campaign by
using local numbers within your target market. Numbers are available for every U.S. area
code, giving you the power to boost answer rates and increase ROI. Control both the name
and number that display for your outbound campaigns.

  • Answer rates have increased up to 40% when using localized names and numbers. This
    means better list penetration, higher contacts-per-hour, and more sales!
  • Rotate caller ID numbers to minimize impressions of the same number within your
    target market.
  • Provisioning of numbers in 15 minutes or less.
  • Fully complies with the Truth in Caller ID Act.

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QVD Launches Standalone Non-ATDS Telephone

Standalone Non-ATDS Telephone Ensures Compliance with the Telephone Consumer Protection Act (TCPA)

AURORA, NE – (September 13, 2016) – Quality Voice & Data, Inc. (QVD) has launched a standalone non-ATDS “Compliance Phone”.  The Compliance PhoneTM was designed to ensure compliance with the Telephone Consumer Protection Act (TCPA) rules for placing calls to wireless phone numbers.  Specifically, sellers do not need prior express written consent (PEWC) to call their customers, former customers, or even prospects when using this phone device.  The Compliance Phone is being introduced to the mass market during the Professional Association for Customer Engagement TCPA Summit, September 18-20, 2016 at the W hotel in Washington DC. Continue reading

Caller ID Best Practices for Outbound Telemarketing Programs

By Kelsey Olsen, Director of Enhanced Telecom Services

Caller ID strategy is an often overlooked aspect of setting up a new outbound telemarketing campaign.  The reason Caller ID is often overlooked is because it isn’t one of the Big 3 items that are discussed with setting up an outbound campaign.  The Big 3 include the calling list, the script and the offer.  A word to my colleagues in the industry:  Change your thinking to add “Caller ID strategy” to your core list when setting up a new outbound telemarketing campaign.

Here are some Caller ID best practices to consider: Continue reading

Local Caller ID with Name Display will increase your conversion rate

By Kelsey Olsen, Director of Enhanced Telecom Services

Most telemarketers and outbound telephone campaign managers know that using Local Caller ID numbers is a powerful tool to increase the percentage of time that a consumer or business answers the phone.  Lesser well-known is the benefit of ensuring the Local Caller ID number is paired with a Name, called Caller ID Name Display.   In essence putting a name to the number.

Using a Local Caller ID phone number, paired with a name helps increase the answer rate on your outbound telemarketing campaign.  However, the benefits don’t stop there. Continue reading

How Local Caller ID Works and How to Ensure a Proper Name Display

What is Caller ID Name Display?

To use a name or not use a name, that is the question.  By now we should all know the value of using Local Caller ID numbers to achieve higher answer rates when conducting outbound telemarketing.  The piece you may not be as familiar with is the importance of pushing a display name with that Local Caller ID number. Continue reading

Tool to avoid being placed on the FCC telemarketing blacklist

Do you conduct outbound telemarketing?  Do you want to protect your organization against consumer complaints and potential government fines or penalties?   If yes, pay attention to this.

On October 21, 2015 the Federal Communications Commission (FCC) announced the implementation of a telemarketing blacklist.

The FCC started releasing data on all informal complaints it receives about unwanted robocalls and telemarketing calls. Upon releasing the data, the FCC has stated it “does not verify all of the facts alleged in these complaints”. Regardless, the FCC has elected to publish all the callers’ telephone numbers (Caller ID Numbers) with the full intent of creating a non-fact checked Telemarketers black list. Continue reading

TCPA FCC Declaratory Ruling

On Friday July 10th 2015, the Federal Communications Commission (FCC) released its anticipated Telephone Consumer Protection Act (TCPA) Declaratory Ruling. The FCC Declaratory Ruling, which became effective immediately upon release, was approved by a 3-2 vote during last month’s highly contentious public meeting.

As part of the Ruling, the FCC:

Compliance Meter-FCC Declaratory Ruling

  • Expanded the definition of “automatic telephone dialing system” (ATDS) to include equipment with the potential ability to perform the functions of an ATDS;
  • Held that a caller violates the TCPA by making more than one call to a reassigned number unless the current subscriber or customary user of the phone consented to receive such calls;
  • Reiterated their prior rulings regarding what constitutes “prior express consent” for non-telemarketing calls;
  • Clarified that a person can revoke consent to receive calls in any reasonable manner and that businesses cannot limit the method or medium by which consent can be revoked;
  • Provided guidance regarding when certain types of application or service providers may be held liable for unlawful calls made by their customers;
  • Reiterated that text messages are considered calls under the TCPA;
  • Held that Internet-to-phone text messages are also covered by the TCPA;
  • Held that a one-time text message sent immediately after a consumer’s request for the text does not violate the TCPA;
  • Provided specific petitioners a waiver—both retroactively and for 89 days after the Ruling—for calls made pursuant to written consent obtained prior to October 16, 2013 (even if the disclosures mandated by the amended TCPA regulations were not given);
  • Provided a limited exemption for certain time-sensitive financial and healthcare calls; and
  • Clarified that telephone companies and VoIP providers can provide robocall blocking technologies to consumers.

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How to Create a Local Presence for Your Business

How to Create a Local Presence for Your Business When Making Outbound Telephone Calls

Map with pinpoints showing Local Presence can be created across mapBefore using Local Caller ID numbers to create a Local Presence, one should have a well-developed strategy. Without a strategy you may fool people to pick up the phone once or twice but this will become a short lived bump in answer rates, and probably won’t lead to many sales conversions. When you use Local Presence strategically, you will end up with both a lift in answer rate and more sales conversions. That’s what we really want.

In the old days of telemarketing we had an expression – “throw enough spaghetti against the wall and some of it will stick”. This won’t work anymore. Using Local Caller ID numbers to create a Local Presence by itself is just that same old – “Fool me once but not twice”. Continue reading

Quality Voice & Data | 2015 PACE Convention and Expo!

PACE Convention & Expo 2015 Creating an Effortless Customer Experience

Join the Quality Voice & Data team at the 2015 PACE Annual Convention and Expo that will be held April 19th – 22nd at the Atlanta Marriott Marquis in Atlanta, GA.  Come speak with Dean Garfinkel, President of Quality Voice & Data and learn about the exciting new products QVD has to offer!

PACE has assembled an impressive line-up of speakers for the Convention that coincides with their theme “Creating an Effortless Customer Experience”.  Executives and thought leaders – from companies like Zappos and CEB –  who are shaping and innovating the world of customer engagement will not only lead informative sessions, but will also be available in person throughout the convention.  PACE is the only association that brings this kind of leadership directly to you!

Visit www.paceassociation.com to view the Convention Brochure and see the complete line-up of sessions, speakers and networking opportunities as well as to register for the 2015 PACE Convention and Expo!

Are you going to the 2015 PACE Annual Convention and Expo? Call Kelsey at 516-656-5122 to let us know, we’d love to catch up with you!